Frequently Asked Questions

General

Well ...That's easy, New set of deals - Limited time, Limited quantity, available while stocks last. Bag what you want, make your payment and your order will be delivered to your door no later than 5-7 working days.

Our products speak for itself but you can always try asking the product itself. We’re kidding. What we know can be found under the “About” and “Product features” sections on the product page.

If you need even more info, grab that product name and do some Google PI work. Alternatively drop us an email to assist you.

We're always interested in growing our base of suppliers - especially when it comes to quality merchandise.

The way we work is very simple and we want it to be as easy as possible for you. Please send the following information through to support@bagd.co.za

  • Your best possible cost price ex VAT (please let us know if you're not VAT registered)
  • Normal retail price
  • Available Stock

We will then work out our selling price for the site in line with our required margin. Please note that we are a deals driven business and we can only run a deal if your prices are amazing.

Once a deal has been agreed upon, we can take it from there 😀

Our details are as follow:  

  

1. Banking Details : Bag The Deal FNB
2. Account Name : Bag The Deal (FNB)  

3. Account Number: 62866160527 

4. Branch Code : 250655 

5. Reference : PLEASE USE YOUR ORDER NUMBER AS REFERENCE!

5. POP : support@bagd.co.za 

   

How to Bag A Deal.

Simple:

  • Click "View Deal"
  • Select quantity (the more the merrier)
  • Hit “Bag The Deal” and proceed to check out
  • Let us know where you want us to deliver it
  • Choose your method of payment.
  • Click "Submit Order" and you're all set!

Top tips:

  1. You have to be superfast and check out as soon as possible - we have limited stock and once the deal sells out, that’s it.
  2. Items in your cart are only yours once you pay for them. If you don’t complete checkout and payment, someone else might grab your goods.
  3. Remember: if you’re paying by EFT, you need to send proof of payment with your order number as reference to support@bagd.co.za within 3 hours of placing your order to avoid cancellation. 

Contact Us . One of our dedicated customer service members will assist you. Be sure to include your order number and one of our friendly customer service team members will get back to you ASAP or alternatively pop us a WhatsApp message or hit our chat support on the bottom of your screen 😌

We aren’t able to hold or reserve items in your cart. These products are only yours once you pay for them. So if you’re not quick enough, someone else might Bag it. 

Provided your order hasn’t been dispatched yet, you can get in touch and we’ll assist with your cancellation and process a refund but for your sake, We hope you thought this through.


 

If you are having a hard time remembering your password, it's probably best to get a new one. It's definitely a shock that you haven't forgotten about us 🤔 But than again who would forget about us, best you forgot your password instead 😉 On our login page, click the Forgot Password? button and enter your email address you used to sign up.

Well well...If you based in Cape Town, You most certainly can. At this point we unfortunately only offer COD to Cape Town Clients ONLY! Not to worry, We are looking into expanding this service. 🤗

Our Newsletter

EASY! Just click this link: Here 

Check your spam folder. If they're there, click on our email address and hit “add to contacts”. If that doesn’t work, speak to your company's IT dept and let them know it’s not spam, Just Great Deals!

Well that's not very nice, Are you sure you wouldn't want to be part of such an amazing family? We thought we had something really special here. It breaks our heart to do this, but here goes: go to the last email you got from us and click “unsubscribe” at the bottom. 

Returns and refunds

Returns
Our policy lasts 14 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable/refundable items:
Gift cards

To complete your return, we require a order number or proof of purchase mailed to returns@bagd.co.za.

Any item not in its original condition, is damaged or missing parts for reasons not due to customer error/loss, will not be refunded.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

CLEARNACE ITEMS (if applicable)
Unfortunately clearance items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to returns@bagd.co.za and send your item to: BAGD via courier: Our return address will be provided.

If products are correctly fulfilled by Bagd & you would like to exchange this product - We would be happy to exchange your product but keep in mind, Cost's are all on you!

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Not to stress, we won't be going anywhere.

Yes. For faulty products and manufacturing issues, our standard warranty period is 6 months from the date you received the item. In a few cases, this may be longer. 

Whatever you do, do not take it out on the courier. It was probably someone else who dropped it anyway. Contact Us within 5 days of receipt of the item. Please be sure to supply your order number. 

You can return any unwanted product to us within 5 days of receipt of the order, provided it is

  • in its original new condition, suitable for re-selling
  • in the original packaging (with any original labels attached, where applicable)
  • not missing any accessories, booklets or parts

Due to their nature, certain products are not eligible for return.

Please Contact Us with your order number and reason for return. Upon completion of our returns inspection, a product refund will be issued. 

Sorry! Please Contact Us with your order number as well as a description of what you received and someone will be in touch to arrange collection of the incorrect product, whilst we locate your correct order. If not en route to Namibia, it should be in your hands in no time. 

If your return has been assessed and you are due for a refund, please take note of the following:If you paid via EFT OR Ozow, please remember we need your bank details so we can process your refund. A bank transfer refund could take up to 5 working days to reflect, whilst a refund to your credit card can take up to 2 weeks, depending on your bank. If you’re still waiting after this time, please Contact Us and we’ll assist. 

Shipping

It’s genuinely hard to say, because it often depends on the product. We aim to get you your stuff to you as soon as possible, If we do run into any extreme delays, we will be in touch.

Standard delivery
Main Centre: 2 to 4 working days
Regional: 2 to 6 working days 
Remote: 3 to 10 working days 

After ordering, processing and preparing your order we will send you a tracking number that you can use to see where your goodies are. 

Unfortunately not, it. Here’s why: the shipping price is calculated based on 2 things: how far away you stay, and how heavy your order is.

Because we know neither of those things until you reach checkout, we can’t tell you what the shipping cost will be until then.

As soon as you confirm your delivery details at checkout, your shipping cost will be added to your total. 

If you have just received our email saying your parcel has been dispatched, please give it a few hours.

Our couriers start sending tracking information three to eight (yup) hours after parcels left our warehouse.

On the other hand, if it has been a day or longer - get in touch and we'll get on it right away!

Unfortunately not. We don’t have any collection points at this stage. But if you don’t expect to be home to receive your order, you can pop us a email with a alternative delivery address.  

Yes. but you need to be careful here. Every order needs to be accepted and signed for, and once we have delivery confirmation, it is out of our hands. It is your responsibility to make sure the address details you give us are correct. Please also ensure that someone you trust is available at the address you have selected to accept on your behalf and who will ensure it gets to you.

If you’re not home during office hours, try our Pargo delivery option.

Please note that we do not, under any circumstance, ship to PO Boxes. Ever. 

You can order from anywhere so long as you pay with an SA credit card or EFT from an SA bank account. We however can only deliver within South African borders.